Book an appointment.

READ BEFORE SCHEDULING APPOINTMENTS:

  1. If you have trouble booking online and/or do not see a time available convenient for you, call us at 256-638-7721 (SPA1). We will be glad to assist you in any way available.

  2. A 50% deposit is required for each service scheduled. Please book your appointment here or call 256-638-7721 (SPA1) to schedule your appointment.

  3. You will be required to answer a questionnaire at checkout. You will be prompted to leave a contact number and email address at check out. Please leave an active contact number where we can reach you if we have any questions or need to reschedule. We confirm all appointments prior to your arrival.

  4. If you schedule a bath soak and Xeomin toxin the same day, you will need to schedule your bath soak before your Xeomin.

  5. Initially, when scheduling an Injection or Infusion, a consultation and labs are required to initiate treatment. Please allow enough time in your schedule to accommodate. The price to schedule only includes the Injection or Infusion.

Cancellation/Refund Policy:

  • Services: Unfortunately, for spa services & memberships we cannot accept any refund request, all services (includes spa packages) purchased, booked or completed services are final and non-refundable. You may be able to exchange for another service of equal or less value if requested to exchange before 24 Hours of booked appointment. Services cannot be refunded on because of concern or expected results. We are committed to assist our guest with all their concerns and shall advise for correction in post treatment protocol and regimen to be followed. It may require a follow-up visit at the spa for free consultation.

  • Promotional or Special Offer Items: On Sale and Special offers items and services are non-refundable; any deposit for booking services or events is also non-refundable. Rescheduling of appointment can only be done before 24 Hours.

  • Gift cards, Gift Certificates and Packages: Un-fortunately we cannot refund on Gift Cards, Spa Gift Certificates, Spa Packages, On Sale or Special offers, all sales are final and non-refundable. Some services in Spa Gift Certificates or Spa Packages can be exchanged for other services.

  • Products: Unused and not open products in original package can be requested for refund within 2 weeks of purchase. Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with proof of purchase from the spa. Request for refund can be made by contact us at 256-638-7721 (SPA1)or in person at the spa. You can always contact us at office@familyfirstmedicine.net for any refund/return questions. Upon review of refund request we will let you know if the refund was approved or not. If approved, you’ll be refunded per spa policy. Please remember it can take some time for your refund to process.

  • No Show / Same day Cancellation: All no-show appointments are non-refundable. Same day cancellations are non-refundable.